You have the right to:

• Get a copy of your paper or electronic health record
• Correct your paper or electronic health record
• Request confidential communication
• Ask me to limit the information I share
• Get a list of those with whom I’ve shared your information
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe your privacy rights have been violated

You have some choices in the way that I use and share information as I:

• Collaborate and consult with other professionals on your behalf
• Tell family and friends about your condition
• Provide you mental health care
• Provide disaster relief or emergency mental health treatment

I may use and share your information as I:

• Treat you
• Run my practice
• Coordinate treatment and comply with health plan requirements
• Bill for your services and/or collect overdue payments
• Comply with mandatory reporting laws
• Respond to lawsuits and legal actions

When it comes to your health information, you have certain rights.

This section explains your rights and some of my responsibilities to help you.

Request confidential communications

• You can ask me to contact you in a specific way (for example, by home or office phone) or to send mail to a different address.
• I will say “yes” to all reasonable requests.

Get a copy of this privacy notice

• You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. I will provide you with a paper copy promptly.

File a complaint if you feel your rights are violated

• You can complain if you feel I have violated your rights by contacting me.
• You can file a complaint with the Singapore Association of Counselling,or visit sacsingapore.org/contactus/.
• I will not retaliate against you for filing a complaint.

For certain health information, you can tell me your choices about what I share.

If you have a clear preference for how I share your information in the situations described below, talk to me. Tell me what you want me to do, and I will follow your instructions.

In these cases, you have both the right and choice to tell me to:

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief or emergency situation

If you are not able to tell me your preference, for example, if you are unconscious, I may go ahead and share your information if I believe it is in your best interest.

In these cases I never share your information unless you give me written permission:

• Requests from family, friends, or others
• Requests for copies of your records (unless accompanied by a subpoena)
• Most sharing of psychotherapy notes

I am allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as mandatory reporting for potential child abuse.

I have to meet many conditions in the law before I can share your information for these purposes. For more information please reference the Consent for Services page.

Help with public health and safety issues

I can share health information about you for certain situations such as:

• Reporting suspected child abuse or neglect
• Preventing or reducing a serious threat to an identified person’s health or safety

Comply with the law

• I may share information about you if required by Singapore law or relevant regulatory authorities, to demonstrate compliance with privacy legislation.
• I may need to respond to lawsuits or legal actions.
• While it is not my usual practice to do so without first discussing it with you, I may be required to share your health information in response to a subpoena or a court order issued by a judge.

I will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

I must follow the duties and privacy practices described in this notice and give you a copy of it.

I will not use or share your information other than as described here unless you tell me I can in writing. If you tell me so, you may change your mind at any time. Let me know in writing if you change your mind.

This notice was last updated on 31 March 2022.

If you have any questions or concerns about this notice or about your privacy while receiving services, please contact me, the Privacy Officer:

Elena Ho

hello@therapeutic-space.com